1. Preface

Christ College of Science and Management is committed to fostering a campus environment that promotes academic excellence, fairness, and transparency. The institution acknowledges that grievances may arise from time to time and has therefore constituted a Student Grievance Redressal Cell (SGRC) to address these in a structured, impartial, and timely manner.

2. Objectives

• To uphold the dignity of the institution by promoting responsive and accountable practices.
• To provide all students with a forum for redressal of grievances.
• To resolve complaints fairly without bias and with utmost confidentiality.
• To improve the overall academic and administrative performance of the institution.

3. Composition of the Committee

• Principal – Chairperson
• Vice Principal – Member
• Head of Department (relevant to grievance) – Member
• Senior Faculty Member (preferably female) – Presiding Officer
• Legal Advisor (where necessary) – Member
• Student Representatives (2-3) – UG and PG Level
• Grievance Redressal Officer (Nodal Officer) – Convener

4. Roles and Responsibilities of SGRC

• To receive and address complaints relating to academics, administration, facilities, peer behavior, and staff conduct.
• To ensure that all students are treated with respect and dignity and that their voices are heard.
• To maintain records of grievances and action taken.
• To educate students about grievance mechanisms and policies through awareness programs and notices.

5. Policy Guidelines

• Students may raise concerns related to:
  • Evaluation and examination processes
  • Infrastructure and support services
  • Faculty behavior and teaching practices
  • Administrative delays and procedural issues
  • Peer conflicts, bullying, or unfair treatment
• Complaints must be genuine and submitted with supporting evidence, if possible.
• Anonymous complaints will be considered only if accompanied by credible evidence.

6. Jurisdiction

Grievances can be filed by:

• A student against another student.
• A student against faculty or administrative staff.
• A student group concerning common issues.
• A parent or guardian (with student consent).

7. Redressal Procedure

1. The complainant submits a written grievance to the SGRC Nodal Officer or via the official grievance email portal.
2. A preliminary review is conducted within 7 days.
3. If found valid, a formal hearing is arranged within 10 working days.
4. An inquiry committee examines the complaint and submits a report.
5. Based on the report, the Principal initiates suitable corrective or disciplinary action.
6. If required, unresolved grievances may be escalated to the University Grievance Committee.

8. False/Baseless complaint

• Complaints found to be intentionally false or misleading will result in disciplinary action.
• A show-cause notice may be issued to explain such behavior within 3 working days.

9. Punishments

For students:

• Warning or written apology
• Suspension from classes or college events
• Debarring from exams, hostel, or scholarships
• Expulsion from the institution